Rocky Mountain Warranty Policy

Your Rocky Mountain bike is warrantied against defects in materials and manufacturing as per the following:

Frame members: 5 years - Front triangle and rear triangle

Frame members: 3 years - Maiden front triangle and rear triangle

Hardware: 1 year - Pivots, axles, etc.

Electronics: 3 years - Drive, iWoc, sensors, charger

Drive wear items: 1 year - Pulleys, pinions, transfer chain

Battery: 24 Months - When the battery level falls below 5% charge the Powerplay Drive will progressively reduce power output to maximize range. Range varies depending on several factors, such as the assist level, ambient temperature, acceleration, wind resistance, poor maintenance, battery age, hilly and rough terrain, and or rider weight. If stored for 3+ months, charge battery every 3 months. Failure to do so may cause damage.

Components: As per original manufacturer warranty

All warranty and after-sale service must be handled by the Authorized Dealer who sold the complete bicycle or frame. We cover your Rocky Mountain frame from the original date of purchase of your new Rocky Mountain bicycle according to the frame material and the type of use against defects in material and workmanship.

FRAME MATERIAL / TYPE OF USE 

  • Carbon Fiber: 5 years - Limited*

  • Aluminum – front & fully suspended 5 years - Limited*

  • *Please refer to limitations stated below

OTHER WARRANTY COVERAGE AGAINST DEFECTS IN WORKMANSHIP AND MATERIALS 

  • Coating – paint and decals 1 year

  • Frame hardware, suspension, pivots and bushings 1 year

  • Pivots and bushings 6 months

 NOTE 

  • Warranty is not valid for any bicycles previously used for commercial activity such as rental, courier, police, security, etc.

  • Installation of components, parts, or accessories not originally intended for or compatible with the bicycle (or frame) as sold.

  • Purchasing a Rocky Mountain Bicycle from an unauthorized dealer.

  • Purchasing a Rocky Mountain Bicycle or frame off third party internet sites (as eBay) no matter what the listing says.


DETAILS OF WHAT IS NOT COVERED UNDER WARRANTY 

A. Normal wear and tear on tires, tubes, brakes, gear cables, brake pads etc., are not covered. Your authorized Rocky Mountain dealer will inform you of what these normal maintenance items consist of.

B. Consequential damage or any damage caused by accident, misuse or abuse.

C. Improper assembly and/or lack of proper maintenance, sandblasting, sanding, grinding, wire brushing, filing, welding, brazing, drilled holes, anodizing, repainting, or chrome plating is not covered under your warranty and may void the warranty of the component manufacturers.

D. You take great personal risk and shall forfeit the warranty, as outlined in the Warranty Table, when you ride in extreme terrain as depicted in mountain bike videos. I.e. ride «trials» style courses, ride ramps, do stunts, ride on BMX tracks, ride in the city downstairs and embankments, or ride in other similar terrain. It is important to note that bent components, frames, forks, handlebars, seat posts, pedals, cranks and wheel rims are signs of accidents and/or abuse.

E. Labour for part replacement or changeover is not included.

F. Rocky Mountain retains the right to repair or replace at its discretion any part that is deemed a valid warranty. Please note that Rocky Mountain cannot guarantee a colour match to the original component.

EXCLUSION AND LIMITATION OF DAMAGES 

THE WARRANTY OF ROCKY MOUNTAIN IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE PRODUCTS AND DOES NOT GRANT ANY WARRANTY EITHER EXPRESSED OR IMPLIED, LEGAL OR CONVENTIONAL AND DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSES, AND ROCKY MOUNTAIN SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR DIRECT OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES EVEN WHERE ROCKY MOUNTAIN HAS BEEN ADVISED OF SUCH DAMAGES AND ROCKY MOUNTAIN’S LIABILITY SHALL BE LIMITED TO $ 50.00.