warranty info

Here you will find a quick compilation of our bike brand and electric drive system warranty information. We honor the full manufacturer’s warranty of our products, and cover any labor for up to 6 months after purchasing a new bike from us. For any additional info, please contact us directly by phone or email.

BY BRAND

Haibike
5 Year Frame Warranty
1 year on regular bike components (not including wear and tear)
Ebike system refer to Bosch & Yamaha

Bulls
5-year warranty on the frame
1-year warranty on other components excluding wear-and-tear parts.
Ebike system refer to Bosch, Brose, and Shimano

Raleigh / iZip Electric
5 Year limited warranty on Full Suspension frame defects
Lifetime warranty on all other frames defects
1 Year warranty on ‘Raleigh’ components
Limited warranty on bicycle components stated by original manufacturer.
Ebike Components refer to TranzX

Tern
5 Year limited warranty on frame, handlepost, and fork
1 Year limited warranty on Tern or BioLogic components
Any other components are covered by the stated warranty of the original manufacturer
Ebike components refer to Bosch & Bafang

Benno
Lifetime warranty on frames
1 Year limited warranty on components (excluding tires, tubes & cables)
Ebike components refer to Bosch

Blix
3 Year limited warranty on frame and forks (excluding suspension forks)
2 Year limited warranty on battery, display, controller panel, motor, electronics
1 Year limited warranty on paint, decal, suspension forks, and all other components including chargers

Oyama
Excludes Commercial Use
5 Year limited warranty on frame
2 Year limited warranty on battery & electronics
1 Year limited warranty on bike components (not including wear and tear)

Riese & Muller
10 Year limited warranty on frame
5 Year on rear swing arm
Ebike system refer to bosch warranty

Brompton Bikes
Material or manufacturing defect, we will replace the defective part free of charge if we are notified within five years in the case of a frame part or two years (in the case of components) from the date of first purchase of the bicycle.

Yamaha Drive System
2 years motor
2 years battery electronics

Shimano (Steps Component)
E6000 2 year warranty on complete system
E8000 2 year warranty on complete system

Bafang Integrated Mid-Drive (Vektron) Drive Systems
If not used or is incorrectly used, the warranty period ends 30 months after the date of manufacturing (as indicated by the serial number) If used correctly, the warranty period ends 24 months after the date of e-bike sale, however, The longest warranty period is limited to a maximum of 36 months from manufacturing date.

Bosch Drive system equipped bikes
2 year warranty on complete system
Warranty claim must be within 24 months
Warranty claim must be within 12 months for commercial use bikes.
Battery cells are considered ‘wear and tear’ parts
Fittings of Bosch components are not covered.

Tranz-X Mid-Drive Drive System
2 year warranty motor
2 year warranty on battery and electronic components