warranty info

Here you will find a quick compilation of our bike brand and electric drive system warranty information. We honor the full manufacturer’s warranty of our products, and cover any labor for up to 6 months after purchasing a new bike from us. For any additional info, please contact us directly by phone or email.

BY BRAND

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DRIVE SYSTEMS

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TEXT VERSION

Haibike:

5 Year Frame warranty

1 year on regular bike components (not including wear and tear)

Ebike system refer to bosch & yamaha


Bulls:

5 year warranty on the frame

1 year warranty on other components excluding wear and tear parts

Ebike system refer to bosch, brose, and shimano


Tern:

5 year limited warranty on frame, handlepost, and fork

1 year limited warranty on tern or biologic components

Any other components are covered by the stated warranty of the original manufacturer

Ebike components refer to Bosch and Bufang


Riese & Muller:

10 year limited warranty on frame

5 year on rear swing arm

Ebike system refer to bosch warranty


Raleigh electric/IZIP:

5 year limited warranty on full suspension frame defects

Lifetime warranty on all other frames defects

1 year warranty on ‘Raleigh’ components 

Limited warranty on bicycle components (stated by original manufacturer) 

Ebike components refer to tranz-x



Brompton:

Material or manufacturing defect, we will replace the defective part free of charge if we are notified within five years in the case of a frame part or two years ( in the case of components) from the date of the first purchase of the bicycle.


Benno:

Lifetime warranty on frames

1 year limited warranty on components (excluding tires, tubes & cables)

Ebike components refer to bosch


DRIVE SYSTEMS:

Bafang:

If not used or is incorrectly used, the warranty period ends 3o months after the date of manufacturing (as indicated by the serial number). If used correctly, the warranty period ends 24 months after the date of e-bike sale, however, the longest warranty period is limited to 36 months from manufacturing date. 


Tranz-X:

2 year warranty motor

2 year warranty on battery and electronic system


Yamaha:

2 years motor

2 years battery electronics


Bosch:

2 year warranty on complete system

Warranty claim must be within 24 months

Warranty claim must be within 12 months for commercial use bikes. 

Battery cells are considered “wear-and-tear parts”

Fittings of bosch components are not covered.